Q1. Can I have a sample order for wood light/Bamboo products?

A1: Yes, we welcome sample order to test and check the quality. Mixed samples are available too.

Q2. What about the lead time?

A2: Sample needs 5-10 days, mass production time needs 2-3 weeks for order quantity more than 10000 pieces.

Q3. Do you have any MOQ limit for wooden LED Light /Bamboo products order?

A3: Low MOQ, 1-5pcs for sample checking is available.

Q4. How do you ship the goods (Wooden/Bamboo products)and how long does it take to arrive?

A4: We usually ship by DHL, UPS, FedEx or TNT It usually takes 7-15 days to arrive. Airline and sea shipping also optional.

Q5. How to proceed an order for Wood Table Lamps/Bamboo products?

A5: Firstly, let us know your requirements or application.

Secondly, we quote according to your  requirements or our suggestions.

Thirdly, customer confirms the samples and places deposit for the firm order.

Fourthly, we arrange the production.

Q6. Is it OK to print my logo on wooden/Bamboo products?

A6: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Q7: How to deal with the faulty?

A7: Our wooden/bamboo products are produced in strict quality control system and the defective rate will be less than 0.1%.

Q8 .How to customize wood LED Light/Bamboo products?

A8: Please visit the Customized Page (on the top line) to choose Customized light. Fill the form with your design and email address. Our sales will follow up your customized order.

Q9. How to buy the product(Wooden/Bamboo items)?

A9: Please check the line you want and leave message on the MyLivechat or turn to contact us. Or add our sales whats app ID, professional help is available to you.

Mansi Zhang(Sales Manager)

Whats app: 86-13825243286, Email: mansi@starlighting-tech.com

Jamey: Wang(Sales Director)

Whats App ID: 86-19867636027, Email: jamey@starlighting-tech.com

Wene Wang(Designer/Sales)

Whats App ID:86-13265094633 Email: wene@starlighting-tech.com

Sky Chen( Marketing Manager) Email: sky@starlighting-tech.com

Whats App ID:86-13411862014

Q10. What's the after-sales service?

A10: Each order comes with a sales and technicist team to give installation support and test to make sure the Wood light /Bamboo products could work well. If any question, please call the sales, he/she will help you with a team at any time.

Q11:  What's the gurantee time?

A11:  Wood light /Bamboo items: 2 years

         Wood base/Bamboo items: 2 years

         Wood Style phone case: 1 year

          Wood decaration/Bamboo items: 10 years

Q12. What's the packages for the wooden Lamps/Bamboo items?

A12:   A. Regular Packages:  Neutral gift box or brown box.

          B. Customized Packages: Customized gift box/ brown box/ Poly mailer/Bubble mailer.

              Please check the Customized Packages.